Privacy Policy

Elevated Customs ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and who we share it with when you visit our site or place an order.

We collect the minimum data needed to fulfill orders and provide support. We do not sell your personal information.

When you place an order: We collect your name, email address, shipping address, and order details. Payment is processed by Stripe — we never see, store, or have access to your full credit card number, CVV, or billing details beyond what Stripe provides us (last 4 digits, card brand, expiry).

When you contact us: We collect the information you provide (name, email, message content).

Automatically: Our hosting provider (Cloudflare) may collect standard server log information including IP addresses, browser type, and pages visited. We use this only for security and performance monitoring.

We use your information to:

• Process and fulfill your order
• Send order confirmation and shipping notification emails
• Respond to support inquiries
• Send occasional marketing emails (you can opt out at any time)
• Comply with legal obligations (tax records, dispute resolution)

We will never use your email to send spam or sell it to third parties. Marketing emails will always include an unsubscribe option.

We work with the following service providers who may process your data as necessary to operate our business:

• Stripe — Payment processing. Stripe collects and handles all payment data under their own Privacy Policy.
• Resend — Transactional email (order confirmations, shipping notifications). Receives your email address and name for delivery purposes.
• Supabase — Database hosting for order records. Data is stored in US-based servers.
• Cloudflare — Website hosting and edge delivery. May process IP addresses and request metadata for security.

We do not share your data with any other third parties for marketing, advertising, or data brokering purposes.

We use only essential cookies required to operate the site (session management, cart state). We do not use tracking cookies, analytics cookies, or advertising pixels. No third-party advertising networks have access to your browsing data on our site.

You have the right to request access to, correction of, or deletion of the personal information we hold about you. To make a request, email us at orders@[YOUR DOMAIN]. We will respond within 30 days.

You may also opt out of marketing emails at any time using the unsubscribe link in any email we send.

Order data (name, email, shipping address, purchase history) is retained for a minimum of 7 years to comply with IRS and state tax record-keeping requirements. After that period, data is deleted or anonymized.

Contact and support inquiries are retained for up to 2 years or until your request for deletion, whichever comes first.

We use industry-standard security practices including HTTPS encryption, access controls, and secure third-party processors. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your information.

Privacy questions or data requests: orders@[YOUR DOMAIN] or Contact page. We're a small business — you'll get a real reply.